Refund Policy

Orders placed with Cooke’s Refills are subject to acceptance based on our minimum spend or legible for free delivery which is published on the website.

We reserve the right to alter the existing, or introduce new minimum spend conditions which we will publish on our website.

No order placed online is accepted from us until you have received an order confirmation email, a copy of which is also sent to us. If you have not received this please check your junk mail or contact us to see if we have received notification of your order.

While we will endeavour to deliver all accepted orders, our products are subject to availability and we do not always know if a product is, or will be available for collection or delivery at the time of accepting an order. If an item you have ordered is unavailable you may substitute it for another item of the same value, accept a voucher to credit you for the item or can take a refund in cash at collection. We will bear no liability for the unavailability of our products.

All prices displayed on the website are inclusive of any applicable taxes and duty (including VAT).

We guarantee that our products will be of a satisfactory condition and quality (with the exception of defects caused by your mis-use, neglect or by accidents while the goods were in your possession). Please notify us if you are dissatisfied with any of our products. If upon examination they are defective or faulty we will gladly refund you the price paid for them.

We accept no liability in relation to representation, including unforeseeable losses, and losses to a business (loss of reputation, profits, trade or trade opportunities). Our entire liability under these terms and conditions will not exceed the purchase price of the goods in question. Also, nothing in these terms and conditions can limit our liability to your death or personal injury resulting from our negligence or that of our employees, agents or subcontractors.

You may cancel your order at any time prior to collection or delivery. This can be done by notifying us by telephone or email. Once the refund is processed, a credit will automatically be applied to your credit card or original method of payment, within a 5-10 days. We cannot refund for items once they have been put into your own containers unless they are faulty.

You are entitled to cancel payment for products where there has been fraudulent use of your payment card. Where a fraudulent payment has already been made then you should contact your card issuer for credit back to your card.

We may cancel your account and or any accepted orders at our reasonable discretion or if you breach any of your obligations under these terms and conditions.​