Privacy Policy

This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website and the services we provide to our customers.

1. What data do we collect?

We collect the following data:

  • Personal identification information (name, email address, phone number, address)
  • Analytics information about pages visited on our website such as links clicked on, IP address and device information
  • Purchasing information (products purchased in the past)

2. How do we collect your data?

Information you provide directly: When you provide information directly to us via our website, through use of our Service, or any other channel, we will store it.

Information gathered while using our website or Services: When you interact with our website or our Service, we may automatically store information such as your IP address, device information, the pages you visited, and any actions you took on those pages. We use cookies and other technologies to do this.

3. How will we use your data?

We use this information to contact you about our Service or as part of providing our Service to you.

We analyse and improve how our website and Service are used so that we can make it quicker and easier to navigate and refine the content we produce. This information is also used to provide you with more relevant information on subsequent visits.

4. How do we store your data?

We will take all reasonable and practical steps to keep your data secure. To do this, we use industry-leading provider Shopfiy.

5. Marketing Communications

We would like to use data collected via our website or other mechanisms to send you our newsletter and other marketing communications relating to our products and services, including those offered by carefully selected third parties, by email.

If you have agreed to receive marketing information you may opt out at any time by emailing

By making a purchase on our website you will be providing your consent to marketing unless you have indicated that you do not want to receive marketing communications.

6. How we will disclose your personal data?

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors for the purposes of assisting us in providing the Service.

7. What are your data protection rights?

Cooke's Refills would like to make sure you are fully aware of all of your data protection rights.

Every customer is entitled to the following:

  • The right to access – You have the right to request Cooke's Refills for copies of your personal data. We may charge you a small fee for this service.
  • The right to rectification – You have the right to request that Cooke's Refills correct any information you believe is inaccurate. You also have the right to request Cooke's Refills to complete the information you believe is incomplete.
  • The right to erasure – You have the right to request that Cooke's Refills erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that Cooke's Refills restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to Cooke's Refills processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that Cooke's Refills transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us by email at:


8. Cookies

A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may use both “session” cookies and “persistent” cookies in providing the Service to you. We will use the session cookies to keep track of you whilst you use the Service. We will use the persistent cookies to enable our website to recognise you when you use the Service.

9. Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are aware of any changes.

10. Overseas data transfers

We may need to transfer your personal data to countries outside the European Economic Area for use in accordance with the terms of this privacy policy. Where the territories in question do not provide as extensive protection for personal data as in the European Economic Area, we will retain control of the information and/or require anyone to whom we pass your information to treat it in accordance with European data protection standards.

11. Transfer or sale of business

If our business is sold or integrated with another business, your personal data may be disclosed to our advisors and any prospective purchaser’s advisers on the understanding that they will keep it confidential. It will also be passed to any new owners of the business and used by them and other companies in their group in the same way as set out in this privacy policy and for any other lawful purposes.

12. Third party websites

This policy only applies to the Services provided by us. We are not responsible for the privacy policies or practices of third party websites that you may use in connection with the Services.

How to contact us

If you have any questions about Cooke's Refills privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us at